Refund Policy
Effective date: 2025-11-18
Scope
This Refund Policy applies to web design, development, hosting, maintenance and monthly service plans provided by Grant Web Design.
Deposits and payments
A deposit (typically 20–50% of the project value) is required to begin work. Deposits secure project scheduling and are non-refundable once work has commenced, except where required by law. Larger projects will have staged milestone payments which are payable on completion of each stage.
Refunds for custom/digital services
Because web design is a custom digital service, refunds for completed work are not provided where work has been delivered as agreed. If you cancel prior to work starting, we will refund amounts paid minus any reasonable administrative fees. If you cancel after work has started, you will be liable for work completed to date and will be invoiced accordingly.
Hosting & monthly plans
Hosting, maintenance and care plans are billed in advance. Prepaid fees for hosting/care are generally non-refundable. If we fail to provide agreed services we will endeavour to rectify and may offer pro-rata credits at our discretion.
Payment disputes & chargebacks
If you believe an invoice is incorrect, contact us at benandrewgrant@gmail.com with details. We will investigate and respond promptly. Initiating a chargeback without contacting us first may result in us providing evidence of delivery to the payment provider. Repeated chargebacks may result in termination of services.
Exceptions & remedies
If a deliverable materially fails to meet the agreed specification, we will make commercially reasonable efforts to correct it. If we cannot resolve the issue we may offer a partial refund or credit, at our discretion. Each case is assessed individually.
Cancelled projects
On cancellation we retain ownership of work completed and may provide deliverables on payment of outstanding invoices. Rights and ownership are governed by the client contract.
How to request a refund
Email benandrewgrant@gmail.com with: project name, invoice number, reason and supporting evidence. We will acknowledge within 5 business days and indicate a timeframe for resolution.
Dispute resolution
We aim to resolve disputes amicably. If unresolved, parties may seek mediation or legal remedies as set out in the client contract.